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01 Availability
Without maxcluster
Create a ticket during an outage—and then wait
Monitoring alert at 3 a.m.: the online shop is down. A ticket is created, but all that comes back is an auto-reply. No contact person, no response, no clarity.
With maxcluster
99.99% availability & expert support
Proactive monitoring across 80+ parameters detects bottlenecks before they turn into downtime. Redundant infrastructure, active/passive architecture, NVMe technology. And if something does happen: a real person responds.
02 Support
Without maxcluster
Tier 1 agents following a script
You explain the problem. The support agent asks whether you’ve already restarted the system. You explain the situation again, get transferred, and receive a ticket number. Then it’s time to wait.
With maxcluster
Experienced Linux admins
Anyone who responds at maxcluster knows Shopware, Magento, and complex stack configurations from day-to-day work. You speak directly with the person who solves the problem—often with an idea for how to make your setup even smarter.
03 Scaling
Without maxcluster
More products, more traffic, more problems
The shop is growing. 10,000 items become 50,000. A campaign drives three times the usual traffic. The stack that used to run smoothly starts to struggle. Load times increase, checkout performance drops, and the infrastructure can’t keep up.
With maxcluster
Scale as you grow—without downtime and without compromises
maxcluster contractually commits to 99.99% availability—meaning a maximum of 52 minutes of downtime per year. This is set out in the SLA, with clearly defined response times and escalation paths. Not as a promise, but as a contract.
04 Compliance
Without maxcluster
US servers, unclear data paths, no certifications
Sub-processing outside the EU and without ISO certification. GDPR compliance on request—but who is liable if an incident occurs? For enterprise companies, this is not a theoretical risk.
With maxcluster
ISO-certified, GDPR by default, everything in Germany
Our data center is certified to ISO/IEC 27001:2022 and DIN EN ISO 9001:2015. All data remains on German servers. No unclear data routes, no external subcontractors outside the EU. We provide the certificates and our security report transparently.
Enthusiastic customers
With tens of thousands of page views worldwide and seasonal peaks like Black Friday (...) hosting isn’t just hosting. Then it becomes your shop’s life-support machine. For us, maxcluster isn’t just a server provider—it’s the quiet hero in the background.
Jonas
eCommerce Manager | LEGO GmbH
The platform offers a powerful set of features that lets you efficiently manage all hosting and e-commerce requirements in a single portal. And if things ever get urgent, help is always just one click away.
Sheila
Senior Operational Assistant | European Investment Bank (EIB)
Our hosting infrastructure needs to be reliable, fast, and scalable. maxcluster delivers exactly that—and more.
Michael
Managing Director | Formlabs Europe (EMEA)
We chose maxcluster because they are a highly specialised provider of high-performance managed hosting, optimised specifically for e-commerce. As a company with a long history, we rely on quality and reliability.
Corinna
Head of E-Commerce | Ludwig Beck AG
With maxcluster, you get hosting with brains and backbone. Our devs love having root access without having to manage the entire server themselves.
Marta
E-commerce Manager, Business Development | Das Futterhaus
We were looking for a hosting partner who doesn’t just provide infrastructure, but truly understands e-commerce. (...) With maxcluster, we found exactly that. The implementation went smoothly.
Kimberly
Online Shop Manager | Pflanzen-Kölle Gartencenter GmbH & Co. KG
The care process
We don’t wait for your ticket
Enterprise hosting isn’t a one-off contract—it’s an ongoing process, from the initial technical analysis through to the continuous development of your infrastructure. Here’s what working with maxcluster looks like in practice:
- 01
Hosting Check
An in-depth technical analysis rather than a sales pitch: a senior consultant and a solutions architect analyse your tech stack (Shopware, Magento, PIM, caching, search index). The result: a robust assessment of your actual requirements.
- 02
A detailed quotation for full cost transparency
Based on the Hosting Check, you’ll receive a quote that’s tailored precisely to your architecture: no one-size-fits-all packages, no hidden charges. You’ll know exactly what you’re paying for right from the start.
- 03
Ongoing support and feedback at the interface
We continuously monitor requirements within the triad comprising the client, the agency (where applicable) and the hosting partner. We do so with clear escalation procedures, acting as a sparring partner rather than a service provider in the background.
- 04
Direct handover to Key Account & Customer Success
Once the contract has been signed, we’ll hand you over directly to your Key Account and Customer Success teams. You’ll know your designated contacts by name, not just as a ticket number in a queue.
- 05
Regular key account meetings
We meet regularly – on-site if you wish – to discuss the further development of your architecture, review performance indicators and monitor costs on an ongoing basis. This ensures that your infrastructure not only remains stable but also grows alongside your business.
Content of the discussions Frequency Performance indicators & SLA metrics Regular, predictable Cost control & TCO trends Regular, predictable Further development of the architecture As required; on site if requested
Team
Our support team consists of experts who know your shop.
Anyone who responds at maxcluster doesn’t just know your stack from the ticket system. Targeted solutions and excellent advice make all the difference.
Linux Engineer
Linux Administrator
Service Team Lead
Technical Sales
Strategy & Growth Manager
Technical Sales
We’re very familiar with complex infrastructures. The range spans from Magento Open Source with PIM integration to Elasticsearch and Redis caching, all the way to custom campaign configurations under constant heavy load. Migration projects like these can’t just be done on the side.
That’s why we take care of all the technical work, so your team isn’t held up and downtime stays to a minimum.
Roman Siebert
Team Lead Service | maxcluster
Technical Team
Experienced administrators who are familiar with Shopware, Magento, TYPO3 and complex stack configurations.
Free of charge
Migration isn’t an upsell. It’s included with maxcluster—even for complex projects.
Minimal downtime
Staging migration first. Switch to live only once everything is running. No risk to your ongoing operations.
FAQ
Which compliance certifications does maxcluster have?
Our data centre is certified to ISO/IEC 27001:2022 (information security) and DIN EN ISO 9001:2015 (quality management). Hosting and all processes are GDPR-compliant and run on servers located in Germany. On request, we can provide the relevant certificates and our security report.
What does 99.99% availability mean in practical terms?
99.99% on an annual average equals a maximum of 52 minutes of downtime per year. By comparison, 99.80% already means 17.5 hours of downtime. We commit to this figure contractually—as an SLA with clearly defined consequences.
How does a migration work at maxcluster?
Our migration experts handle the entire technical process at no extra cost. We begin with a staging migration, run thorough tests, and only go live once everything is running flawlessly. Downtime is typically zero – even with complex stacks including PIM, Elasticsearch, and Redis.
Which e-commerce platforms are supported?
maxcluster specializes in Shopware 5 and 6, Magento Open Source and Commerce, TYPO3, Akeneo, Pimcore, Hyvä, and PHP-based applications. Our admins work with these platforms daily.
How quickly does support really respond?
We contractually guarantee a maximum response time of 15 minutes in an emergency, around the clock, 365 days a year. You won't get a tier-1 agent reading from a script, but an experienced Linux admin who knows your stack.
Is there an enterprise SLA, and what does it cover?
Yes. The Enterprise SLA defines binding response and resolution times, availability guarantees, and escalation paths. We’ll discuss the details in a one-to-one conversation.
Can I migrate my existing tech stack without making any changes?
In most cases, yes. We analyze your configuration in advance and may recommend optimizations, with no obligation. Your stack stays your stack, and runs the same or better on maxcluster.
How does billing work—are there any setup fees or minimum spend requirements?
No setup costs. Daily billing. Cancel monthly. No hidden fees, no lock-in. Enterprise packages are priced individually.
Is high availability possible?
Yes. For particularly critical systems, we offer HA setups with redundant infrastructure. We’ll be happy to discuss the details in a personal meeting.