Managed Services

Customized services for your hosting

Always at your side

Questions about configuration? Is the performance of your online store declining? Getting nowhere with error analysis? We are available for you around the clock, seven days a week, every day of the year. Our team of experienced Linux administrators and customer consultants will answer your questions and look for the best and fastest solutions at any time.

checkLightning-fast first-level support: Experienced system admins are immediately available for you 24/7/365 by phone
checkExperts for Magento and Shopware hosting
checkShopSecurity Knowledge Base with concrete recommendations for action

Performance with guarantee

Our web clusters and services are specially optimized for high-traffic scenarios: Low load times, resilience and scalability. Thanks to our many years of experience and specialization in e-commerce and various caching technologies, we can guarantee you optimum performance.

And you get this in writing: In our SLA you will find our scope of services described as well as response time and speed of service processing.

Our service packages

Our managed services are tailored to your needs and requirements. Simply choose the package that suits you best.

BasicBusinessEnterprise
Monthly price 40€120€350€
Monthly price
Cluster Management
Automatic failover
Dynamic scaling of hardware resources
Highest performance
Managed DNS
Managed E-Mail Server
Managed Center
Monitoring
Service and resource monitoring
Proactive Monitoring
Store monitoring
Extended store monitoring
Maximum store monitoring
Security
Denial of Service Protection
DSGVO compliant
Daily backups
Firewall
Operating system updates
Security updates
Manual malware scans and store scans
Automatic malware scans and store scans
VPN support
Support
24 / 7 / 365 support from Linux administrators
Preferred consulting
Guaranteed response time 90 minutes30 minutes15 minutes
Remote hands included 15 minutes30 minutes60 minutes
Support for developers included 0 minutes30 minutes60 minutes
Fixed contact person
Support for high load scenarios

Want more service?

Get 99.99% uptime and our excellent 24/7/365 direct support.

Fast response for maximum stability

Stability and performance are crucial for a successful online store. Our monitoring and all processes are therefore geared towards short response times. Any disruptions or drops in performance are reported immediately via our monitoring system, so that our staff can start solving the problem right away.

checkMonitoring of services, server resource and online store availability.
checkProactive monitoring through data, performance and scaling analysis
checkGuaranteed response times of up to 15 minutes in the event of a critical alarm that threatens the functionality of the store

Meeting challenges together

Demanding applications sometimes pose special challenges. You can count on us to always stand by your side and work together to find solutions - on an individual basis.

checkSupport for high-load scenarios for enterprise customers
checkSupport for developers from business package
checkCustomized store monitoring

What our employees say

maxcluster GmbH

What drives me is the desire to bring about innovation through technology. Working in partnership with clients and agencies is my focus. By reducing the technical complexity of e-commerce through our service and products for them, I want to empower merchants to become even more successful.

Benno Lippert
maxcluster GmbH

In the digital age, e-commerce is the most important growth driver for retailers. For over 10 years, maxcluster has been supporting professional companies as a leading partner in e-commerce hosting.
For us, the ideal hosting solution for the store or application is performant, reliable and economical at the same time. And that is also the goal of my consulting, which always keeps the requirements and the success of the customers in mind.

Stephan König
maxcluster GmbH

Achieving success together with our customers and partners is what drives me. And these successes can only be achieved through close coordination between our partners and us. Our team is therefore always approachable - whether for new customers or long-standing partners.

Jan Ahlers
maxcluster GmbH

Transparency and quick accessibility are the main focus of our professional consulting. But we want to convince not so much with words, but above all with our performance. This forms the technical basis for the success of our customers.

Arthur Heffner
maxcluster GmbH

E-commerce hosting is like building a house: If the foundation is not solid and designed for long-term reliability, growth will be on shaky ground. It is therefore very important to me to understand the long-term goals of my customers and to advise them individually in this regard. Transparency and open communication are essential for this.

Alfred Maier

More on this topic in our blog

Cloud solutions and Managed Hosting