Managed Services

Customized services for your hosting

Always at your side

Questions about configuration? Is the performance of your online store declining? Getting nowhere with error analysis? We are available for you around the clock, seven days a week, every day of the year. Our team of experienced Linux administrators and customer consultants will answer your questions and look for the best and fastest solutions at any time.

checkLightning-fast first-level support: Experienced system admins are immediately available for you 24/7/365 by phone
checkExperts for Magento and Shopware hosting
checkShopSecurity Knowledge Base with concrete recommendations for action

Performance with guarantee

Our web clusters and services are specially optimized for high-traffic scenarios: Low load times, resilience and scalability. Thanks to our many years of experience and specialization in e-commerce and various caching technologies, we can guarantee you optimum performance.

And you get this in writing: In our SLA you will find our scope of services described as well as response time and speed of service processing.

Our service packages

Our managed services are tailored to your needs and requirements. Simply choose the package that suits you best.

BasicBusinessEnterprise
Monthly price 40€120€350€
Cluster Management
Automatic failover
Dynamic scaling of hardware resources
Highest performance
Managed DNS
Managed E-Mail Server
Managed Center
Monitoring
Service and resource monitoring
Proactive Monitoring
Store monitoring
Extended store monitoring
Maximum store monitoring
Security
Denial of Service Protection
DSGVO compliant
Daily backups
External firewall
Operating system updates
Security updates
Manual malware scans and store scans
Automatic malware scans and store scans
VPN support
Support
24 / 7 / 365 support from Linux administrators
Preferred consulting
Guaranteed response time 90 minutes30 minutes15 minutes
Remote hands included 15 minutes30 minutes60 minutes
Support for developers included 0 minutes30 minutes60 minutes
Fixed contact person
Support for high load scenarios

Want more service?

Get 99.99% uptime and our excellent 24/7/365 direct support.

Fast response for maximum stability

Stability and performance are crucial for a successful online store. Our monitoring and all processes are therefore geared towards short response times. Any disruptions or drops in performance are reported immediately via our monitoring system, so that our staff can start solving the problem right away.

checkMonitoring of services, server resource and online store availability.
checkProactive monitoring through data, performance and scaling analysis
checkGuaranteed response times of up to 15 minutes in the event of a critical alarm that threatens the functionality of the store

Meeting challenges together

Demanding applications sometimes pose special challenges. You can count on us to always stand by your side and work together to find solutions - on an individual basis.

checkSupport for high-load scenarios for enterprise customers
checkSupport for developers from business package
checkCustomized store monitoring

What drives me is the desire to bring about innovation through technology. Working in partnership with clients and agencies is my focus. By reducing the technical complexity of e-commerce through our service and products for them, I want to empower merchants to become even more successful.

Benno Lippert
Management maxcluster

More on this topic in our blog

Cloud solutions and Managed Hosting
Cloud solutions and Managed Hosting

Shared Hosting? Cloud Hosting? Colocation Web Hosting? Managed hosting? When looking for the right hosting solution, the range of options for store owners can be confusing and raise many questions.