Managed Services
Always at your side
Questions about configuration? Is the performance of your online store declining? Getting nowhere with error analysis? We are available for you around the clock, seven days a week, every day of the year. Our team of experienced Linux administrators and customer consultants will answer your questions and look for the best and fastest solutions at any time.
- Lightning-fast first-level support: Experienced system admins are immediately available for you 24/7/365 by phone
- Experts for Magento and Shopware hosting
- ShopSecurity Knowledge Base with concrete recommendations for action
Performance with guarantee
Our web clusters and services are specially optimized for high-traffic scenarios: Low load times, resilience and scalability. Thanks to our many years of experience and specialization in e-commerce and various caching technologies, we can guarantee you optimum performance.
And you get this in writing: In our SLA you will find our scope of services described as well as response time and speed of service processing.
Our service packages
Our managed services are tailored to your needs and requirements. Simply choose the package that suits you best.
Want more service?
Get 99.99% uptime and our excellent 24/7/365 direct support.
Fast response for maximum stability
Stability and performance are crucial for a successful online store. Our monitoring and all processes are therefore geared towards short response times. Any disruptions or drops in performance are reported immediately via our monitoring system, so that our staff can start solving the problem right away.
- Monitoring of services, server resource and online store availability.
- Proactive monitoring through data, performance and scaling analysis
- Guaranteed response times of up to 15 minutes in the event of a critical alarm that threatens the functionality of the store
Meeting challenges together
Demanding applications sometimes pose special challenges. You can count on us to always stand by your side and work together to find solutions - on an individual basis.
- Support for high-load scenarios for enterprise customers
- Support for developers from business package
- Customized store monitoring