Managed Services
Customized services for your hosting
Always at your side
Questions about configuration? Is the performance of your online store declining? Getting nowhere with error analysis? We are available for you around the clock, seven days a week, every day of the year. Our team of experienced Linux administrators and customer consultants will answer your questions and look for the best and fastest solutions at any time.
 | Lightning-fast first-level support: Experienced system admins are immediately available for you 24/7/365 by phone |
| Experts for Magento and Shopware hosting |
| ShopSecurity Knowledge Base with concrete recommendations for action |
Performance with guarantee
Our web clusters and services are specially optimized for high-traffic scenarios: Low load times, resilience and scalability. Thanks to our many years of experience and specialization in e-commerce and various caching technologies, we can guarantee you optimum performance.
And you get this in writing: In our SLA you will find our scope of services described as well as response time and speed of service processing.
Our service packages
Our managed services are tailored to your needs and requirements. Simply choose the package that suits you best.
| Dev | Basic | Business | Enterprise | |
|---|---|---|---|---|
| 20€ | 60€ | 150€ | 350€ | |
| Monthly price | ||||
| Cluster Management | ||||
| Automatic failover | ||||
| Dynamic scaling of hardware resources | ||||
| Highest performance | ||||
| Managed DNS | ||||
| Managed e-mail server | ||||
| Managed Center | ||||
| Free support for backup restores | ||||
| Monitoring | ||||
| Service and resource monitoring | ||||
| Proactive Monitoring | ||||
| Store monitoring | ||||
| Extended store monitoring | ||||
| Maximum store monitoring | ||||
| Guaranteed notifications when domain certificates expire and proactive renewal of certificates in an emergency | ||||
| Guaranteed notifications if automatic renewal of Let's Encrypt certificates is not possible and proactive renewal of certificates in an emergency | ||||
| Active store performance recommendations and executions | Quartalsweise | Monatlich | Monatlich | |
| Security | ||||
| Denial of Service Protection | ||||
| DSGVO compliant | ||||
| Daily backups | ||||
| Firewall | ||||
| Operating system updates | ||||
| Security updates | ||||
| Manual malware scans and store scans | ||||
| Automatic malware scans and store scans | ||||
| VPN support | ||||
| Support | ||||
| 24 / 7 / 365 support from Linux administrators | ||||
| Preferred consulting | ||||
| Guaranteed response time | 90 minutes | 30 minutes | 15 minutes | |
| Remote hands included | 15 minutes | 30 minutes | 60 minutes | |
| Support for developers included | 30 minutes | 60 minutes | ||
| Fixed contact person | ||||
| Support for high load scenarios | ||||
Want more service?
Get 99.99% uptime and our excellent 24/7/365 direct support.
Fast response for maximum stability
Stability and performance are crucial for a successful online store. Our monitoring and all processes are therefore geared towards short response times. Any disruptions or drops in performance are reported immediately via our monitoring system, so that our staff can start solving the problem right away.
| Monitoring of services, server resource and online store availability. |
| Proactive monitoring through data, performance and scaling analysis |
| Guaranteed response times of up to 15 minutes in the event of a critical alarm that threatens the functionality of the store |
Meeting challenges together
Demanding applications sometimes pose special challenges. You can count on us to always stand by your side and work together to find solutions - on an individual basis.
| Support for high-load scenarios for enterprise customers |
| Support for developers from business package |
| Customized store monitoring |
What our employees say
What drives me is the desire to bring about innovation through technology. Working in partnership with clients and agencies is my focus. By reducing the technical complexity of e-commerce through our service and products for them, I want to empower merchants to become even more successful.
In the digital age, e-commerce is the most important growth driver for retailers. For over 10 years, maxcluster has been supporting professional companies as a leading partner in e-commerce hosting.
For us, the ideal hosting solution for the store or application is performant, reliable and economical at the same time. And that is also the goal of my consulting, which always keeps the requirements and the success of the customers in mind.
Transparency and quick accessibility are the main focus of our professional consulting. But we want to convince not so much with words, but above all with our performance. This forms the technical basis for the success of our customers.
Achieving success together with our customers and partners is what drives me. And these successes can only be achieved through close coordination between our partners and us. Our team is therefore always approachable - whether for new customers or long-standing partners.
My goal is to advise customers not only professionally, but above all with regard to their individual requirements. They benefit from the many years of experience at maxcluster and the best practices from over 10 years of e-commerce hosting. Because this is how we ensure that stores and applications always run efficiently and economically.
