Managed Services

If a server fails due to a software or hardware error, the services are automatically taken over by another server in the cluster. Your infrastructure is already pre-configured so that a failure is automatically detected and remedied within seconds.

• Automatic failure protection detects and resolves any failure within one
  minute
• High availability of 99.99% of network
  and server hardware on an annual average
• Power supply, air conditioning, network and hardware are designed with multiple redundancy
• Double redundant data storage on
  NVMe SSD
  Hardware and network are monitored around the clock by our technicians

Your hardware configuration is customizable at any time. Scaling is possible in seconds and without interruption of application and services. You pay daily what you actually book.

The redundant DNS servers in multiple data centers guarantee maximum availability, security and reliability.

• Low TTL entries possible
• Error analysis by DNS experts
• German data centers
• Easy management via managed center
• 99.99% availability
• 20 zones included, more on request

With Managed email, you can manage email accounts through our interface in the Managed Center.

• Easy setup of mailboxes and forwarding
• Regular security updates
• Continuous feature enhancements
• Strong encryption for data transmission
• Comprehensive anti-spam filters
• German data protection is guaranteed
• 50 mailboxes with 20 GB included, more on request

The maxcluster Managed Center is a management interface for server services and security settings. In addition, an integrated monitoring center is available here. Numerous best practices of our e-commerce stack integrated so that a consistently high quality is achieved even with flexible and individual configurations.

The status of the hardware used, and the server services are checked at very short intervals and important performance data is recorded. This data can be accessed and analyzed at any time in the Monitoring Center.
Our Linux administrators also keep an eye on all important threshold values and intervene as soon as a server service stops running, or the hardware is no longer sufficient for the needs of your online store.

After a resource expansion made by us, you will automatically receive an e-mail informing you of the reason for the increased demand. Based on this information, together we can determine the long-term needs of the store and achieve optimal operational efficiency.

We independently point out possible problems and their causes with your Web Cluster. In addition, we recommend measures to avoid these problems in the future.

With your permission, we can also initiate a problem solution completely independently, for example, if poor performance occurs during a load peak due to a lack of resources.

We check the home page of your store or application for accessibility and speed (Time To First Byte).

If your store or application is inaccessible for at least 4 minutes, our support 24/7/365 will independently take care of the fault clearance as quickly as possible.

We guarantee at least the response time in the booked service level - i.e. a maximum of 90 minutes.

We check the home page, a category page, a product page and the checkout of your store for accessibility and speed (Time To First Byte).

If your store, a category page, a product page or the checkout is inaccessible for at least 4 minutes, our support 24/7/365 independently takes care of the fault clearance as quickly as possible.

We guarantee at least the response time in the booked service level - i.e. maximum 30 minutes.

We check the home page, a category page, a product page and the checkout of your store for accessibility and speed (Time To First Byte).

If your store, a category page, a product page or the checkout is inaccessible for at least 2 minutes, our support 24/7/365 independently takes care of the fault clearance as quickly as possible.

We guarantee at least the response time in the booked service level - i.e. a maximum of 15 minutes.

DDoS attacks have increased in frequency and bandwidth volume. A Dos or DDos attack can paralyze an application for hours or even days.
We protect our customers from DDoS attacks at network level and use the service of our backbone provider for this purpose.

• The attack is filtered outside our
  network before it reaches the data center, thus reducing the load on the servers
• DDoS protection up to 100 Gbit/s network bandwidth
• No additional traffic costs due to filtering

Daily automatic backups of customer data are performed during the night. The backed-up files and databases are available to each customer for 14 days. The customer can independently restore required data from the backups to the restore directory (restore function). The backups are stored on our external backup servers and are not charged additionally.

We check daily whether the backups were performed successfully. If we detect an error, we manually restore the backup and check the backup again.

Our customers receive an optimally preconfigured firewall. The released ports can be viewed in our Managed Center. In addition, desired firewall rules can be implemented individually.

Monthly update day: Every first Tuesday of the month, scheduled updates are applied to the operating system and the software used. An overview of the scheduled software updates can be viewed for each cluster in the Managed Center.

With regular new features, enhancements and security updates, our web clusters run at peak performance and maximum stability at all times. An overview of scheduled software updates can be viewed for each cluster in the Managed Center.

Create manual security scans in your Managed Center. Receive specific recommendations for action to optimize the security of your application.

We scan your cluster based on eComscan's extensive signature database and alert you to potential security vulnerabilities.

Receive weekly, automatic security scans to your stored email address. Concrete recommendations for action help you to optimize the security of your application.

We scan your cluster based on eComscan's extensive signature database and point out possible security gaps.

We set up your VPN connection to your network individually in our network. We monitor the VPN connection 24/7 and intervene in case of a failure. There is a one-time cost for the VPN setup, which we charge according to individual effort.

Lightning-fast first-level support: Experienced Linux admins are available for you 24/7/365 by phone. Proactive 24/7 monitoring of your online store with over 50 parameters for maximum stability and performance. In case of slowed down page load or failure, we will unblock within minutes.

Preferential advice and handling of your requests via phone or email.

Guaranteed response time to handle a critical failure. Our monitoring informs us 24/7/365 according to your service level about a malfunction with your store or application.

Monthly inclusive minutes for individual service configuration or application configuration
during office hours.

Monthly inclusive minutes for fault analysis during office hours for Magento, Shopware, TYP03 and WordPress application faults during office hours.

One technical contact with one representative.

Do you expect exceptionally high traffic to your domain, for example due to a TV campaign? We have many years of experience with high-load scenarios and are happy to support you before and during the campaign.