Security

Your online store in safe hands.

So that you can run your online store or blog as securely as possible, we provide all customers with extensive and partly exclusive security features. Our 24/7 support is staffed exclusively by experienced Linux administrators. Direct and competent help in case of emergency is guaranteed at any time.

24/7 support from experienced Linux administrators
Daily automatic malware scans – detect reportable incidents early.
Optimal DDoS protection, DSGVO-compliant hosting, daily backups and firewall

Global malware scan – daily and fully automated

One in five online shops is affected by malware every year – most without even knowing it. The result: reportable data protection incidents, customer contact by data protection authorities, damage to reputation and a massive loss of trust.

With "ShopSecurity" from maxcluster, we protect you proactively: our system scans your entire file system and database for malware, security vulnerabilities and suspicious patterns on a daily basis, fully automatically. This allows you to detect critical incidents before they become a problem.

Learn more about how we can provide optimal protection for your online shop or blog.

Increase your store security

Basic security features

DDoS attacks have increased in frequency and bandwidth volume. A DoS or DDoS attack can paralyze an application for hours or even days. We protect our customers from DDoS attacks at the network level using Voxility's service. In the event of major attacks, we inform our backbone providers and take appropriate countermeasures independently.

The filtering of the attack takes place outside our network before the attack reaches the data center, therefore lower load on the servers
DDoS protection up to 1,000 Gbit/s network bandwidth
No additional traffic costs due to filtering

We work in accordance with German data protection guidelines. Our data protection officer will be happy to send you a contract for commissioned data processing and a compilation of our technical and organizational measures.

We operate our own server infrastructure in a data center in Frankfurt am Main.
The TÜV-approved Tier III+ data center is certified according to ISO 9001:2015 and ISO 27001:2013.
Privacy policy for the processing of personal data carried out

Our backup solution ensures that no data is lost, even in an emergency. For a period of fourteen days, daily backups are performed automatically and - for extra security - kept in a separate fire compartment. In addition, we check every day whether there is a backup of the database and the files. If a backup is not available, we make it manually.

Daily check of databases as dumps via mysqldumps
Random check of databases for consistency
Every 7 days full backup for all files
In case of data loss, files and dumps can be restored via our Managed Center.

The firewall can be used to set port permissions individually in order to protect against unauthorized access from outside as efficiently as possible.

Optimally preconfigured firewall
The opened ports can be viewed in our Managed Center
Possibility to implement individual firewall rules

Even more security for your store

The global malware scan performs a complete check of the entire file system and database. Based on the extensive signature database from eComscan (Sansec), malware and Magento modules with known security vulnerabilities are detected. In addition, we check all files for potentially dangerous and suspicious patterns – this often allows us to discover new, as yet unknown malware.

Daily and fully automated – at no extra cost to you, included in every plan
Detects reportable incidents early on – you comply with GDPR requirements and avoid fines
Comprehensive signature database – over 50,000 known malware patterns for maximum protection
Immediate notification – you are immediately informed by email of any critical findings

Our shop scan automatically checks every day whether your shop software is installed in the latest version and whether all available security patches have been installed. The scan also detects unprotected configuration files, access data, and passwords. If encryption that is considered outdated is being used, we will also notify you.

Daily automatic checks – you will be notified immediately when critical updates are available
Excellent support for all versions of Magento with Hyvä, Shopware, and WordPress with WooCommerce – all major e-commerce systems covered
Protection against known vulnerabilities – prevents exploitation of public security gaps

In your personal scan report, you will find a clear list of all security-relevant information about your online store. Each tip is linked to concrete and tested recommendations for action from our knowledge base.

If you need further support, an experienced Linux administrator is available to assist you at any time with just one phone call.

Find out how we can make your hosting even more secure in a personal conversation.

Get advice now

Make an appointment

Our goal is still to offer the best performing and most secure hosting in Germany. With the release of ShopSecurity we support our customers even more to focus on their core business and growth.

Sebastian Ringel
Management maxcluster

How does a ShopSecurity scan work?

Automatically every day – no manual action required

Manual scanning via the Managed Centre possible at any time

Results after just a few minutes

Knowledge base and 24/7
expert support

More than 500 happy customers since 2011

As one of the fastest growing online stores in Germany, we need to rely on our hosting at all times.
With maxcluster, we have relied on the right partner from the very beginning.

Mark Baukmann
CEO/CTO