Everything at a glance

Welcome to maxcluster!

We are delighted that you have found us. On this page, we have compiled all the important information and resources you need to get off to a smooth start with us.

When do I contact whom?

For quote requests, questions about contracts and invoices:

For questions about cluster settings or problems, technical questions, or server malfunctions:

  • 24/7 telephone service: +49 5251 4141 30
    Email support: supportmaxcluster.de
  • Office hours: Monday to Friday from 9:00 a.m. to 6:00 p.m.
  • Emergency service: Monday to Friday 6:00 PM to 9:00 AM, Saturdays, Sundays and public holidays
    Note: We charge for our services outside of office hours according to our price list, unless it is a service disruption.

We require the following information for every new support request:

  • Cluster number  (C-xxx)
  • Optionally, server name (e.g., srv-a) if the cluster has more than one server.
  • A subject line in the email indicating what the request is about.

IMPORTANT: Requests for changes to the cluster or for detailed information can only be processed by a registered user!

Please create a new request if:

  • the previous ticket was already closed
  • it concerns a different issue or a different cluster

Please note the following information regarding user role permissions:

  • Manager → has full access to all available functions of the administration interface
  • Administrator → has limited permissions. Has no permissions for contracts, invoices, and user management.
FunctionsManagerAdministrator
Configuration and monitoring in the Managed Center✅✅
Access to invoices✅✅
Access to contracts✅❌
Access to orders✅❌
Add/remove manager from a customer account✅❌
Add/remove administrator from a cluster✅❌

Adding administrators/managers:

Users with manager permissions can add additional managers and administrators. This can be done in the administration interface of the Application Center. Detailed instructions can be found here .

Manage your own user data:
Users should regularly check whether their stored data is still up to date.

You can find the administration interface (Application Center) at https://app.maxcluster.de/

Change personal data:

  • First, log in with your user credentials.
  • After successful login, you will automatically be taken to your overview.
  • To access your personal data, first click on your initials in the top right corner (point 1) and then on "My Data" (point 2).
  • Under "Personal Data" you can then change your email address and information.

Change company data:

As a manager, you can and should regularly review company data and adjust it as needed. You can read more about how to do this here .

Helpful links:

  • Knowledge Base: Here you will find instructions, troubleshooting tips and much more for optimal support.
  • Wissen: Whitepapers, E-Books, Blogbeiträge zu Themen wie Sicherheit, neue Features, Performance und mehr.
  • News: Stay up to date and subscribe to our Newsletter.

We hope you find all the information you need on this page. However, if you have any further questions, please feel free to contact us. We're here for you!