Everything at a glance

Welcome to maxcluster!

We are delighted that you have found us. On this page, we have compiled all the important information and resources you need to get off to a smooth start with us.

Contact us

Please do not hesitate to contact us if you have any questions or concerns. Our friendly team will be happy to assist you:

Support

Support hotline:

Support available 24/7 via supportmaxcluster.de or +49 5251 4141 30 

 

Office hours:

Monday to Friday from 9:00 a.m. to 6:00 p.m.

 

Emergency service:

Monday to Friday 6:00 p.m. to 9:00 a.m. Saturday, Sunday, and public holidays in North Rhine-Westphalia – 24/7 emergency service

Note: We charge for our services according to our price list, unless it is a malfunction.

IMPORTANT: Support requests that require detailed information about the cluster or changes to the cluster can only be processed if the request comes from a registered user of the cluster.

Technical consulting

Technical consulting – hotline

Available at  beratungmaxcluster.de or +49 5251 4141 350.

Office hours Monday to Friday from 9:00 a.m. to 6:00 p.m.

You will usually receive quotes within 24 hours. We answer questions about current hosting easily over the phone.

Helpful links

  1. Knowledge Base: Here you will find instructions, troubleshooting tips, and much more for optimal support.
  2. Wissen: White papers, e-books, blog posts on topics such as security, new features, performance, and more.
  3. News: Stay up to date and subscribe to our Newsletter.

We hope you find all the information you need on this page. However, if you have any further questions, please feel free to contact us. We are here for you!

Important information for new cluster users

You can find the maxcluster customer frontend at the following path: https://app.maxcluster.de

Please note the following information regarding permissions:
Manager → has full permission to all available functions of the customer frontend
Administrator → has restricted permissions. An administrator does not have rights to: contracts, invoices, orders, and changes to user management.

Visit our extensive knowledge base with numerous problem solutions.https://knowledge.maxcluster.de/

Questions about contracts: beratungmaxcluster.de
Emails about invoices and payment notices: buchhaltungmaxcluster.de

Manage your own user data:
Users should regularly check whether their stored user data is still correct. This can be viewed via the customer frontend by clicking on the red name bubble after logging in and then selecting “My data.”

Questions about cluster settings, problems with the cluster

Please always create a new request at supportmaxcluster.de, if:

  • the previous ticket has already been closed
  • it concerns a different topic/issue or a different cluster.

Information for each new support request

We require the following information for each new support request:

  • Cluster number (C-xxx)
  • Server (e.g., srv-a), if applicable, if the cluster has more than one server
  • A subject line in the email describing the nature of the request.